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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the first thing you should do is press the Help button, which is visible on each and every page. A popup will appear. It contains detailed information about all the operations that you can carry out on the page in question. Each pop-up window opens on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a huge assortment of tutorial videos demonstrating how to work with our hosting Control Panel. They're meant for those of you who would like to see how things are being done rather than only reading articles. Thus, anyone can swiftly find their way around our web hosting Control Panel by merely watching our step-by-step educational video clips.

F.A.Q.

If you can't discover the answer you are looking for, take a gaze at our comprehensive FAQ database, which comprises questions asked by actual clients and provides practical solutions. We frequently "revamp" our Frequently Asked Questions section with new questions & answers in order to cover all the innovations and new additions to our platform.

Ticketing System

If you still can't find the answer you are looking for in the FAQ database either, you can contact our great team of client support engineers available 24x7x365 and ready to help you with any query. Each trouble ticket you submit will be responded to within one hour (the average trouble ticket response time being just 20 minutes), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 318119

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com